Administrative Errors

Fatal error: Incompatible file format: The encoded file has format ID 0, which is too old in /path/to/binary/file on line 0" when accessing the administrative area

This error is occurring because not all of the files were uploaded in BINARY mode. All files in the software should be uploaded in BINARY mode using your FTP program. This is a setting that can be configured it most FTP clients. If you are unsure of how to set the connection type to BINARY, please consult the help file of your FTP program.

Zend Optimizer Not Installed

Zend Engine is not the same thing as Zend Optimizer. You can quickly check whether or not your web host has Zend Optimizer installed by looking at a phpinfo file. Located the Powered by Zendlogo in the file. A server with Zend Optimizer installed will state that is installed in this box. See the screenshot below for an example of a properly configured server:

Please ask your hosting company to install Zend Optimizer. Most hosting companies are willing to do this for their clients. If you are unsure of what to ask your hosting company, feel free to use the e-mail below.

I am trying to install a PHP script that requires Zend Optimizer to run properly. The server that my account is currently on does not have Zend Optimizer installed. Please install this server component so that I can run the script. Thank you.

Fatal error: Unable to read XXX bytes in /path/to/binary/file on line 0.

This error occurs because /path/to/binary/file was not uploaded in BINARY mode. All files in the software should be uploaded in BINARY mode using your FTP program. This is a setting that can be configured it most FTP clients. If you are unsure of how to set the connection type to BINARY, please consult the help file of your FTP program.